1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us. By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Name

• Billing and shipping address

• Email address

• Contact number

• Payment information (processed securely through third-party payment providers)

• Order history

• Communications and enquiries submitted to us

• Website usage information collected through cookies and analytics tools

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Provide customer support

• Communicate regarding orders and enquiries

• Verify transactions and prevent fraud

• Improve our website, products, and services

• Comply with legal and regulatory requirements

• Send promotional communications where permitted by law or where consent has been provided

4. Payment Information

We do not store or have access to your full payment card details.

Payments are processed securely through trusted third-party payment providers. Any payment information submitted is subject to the privacy and security policies of the relevant payment provider.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with

• Shipping and delivery partners

• Payment service providers

• Website hosting and technical service providers

• Government authorities or regulatory bodies where required by law

Such parties are only provided information necessary to perform their services.

6. Shipping & International Orders

To fulfil orders, your shipping information may be shared with postal services, courier companies, customs authorities, and logistics providers involved in delivering your purchase. International shipments may require disclosure of recipient details for customs clearance purposes.

7. Cookies & Analytics

Our website may use cookies and similar technologies to improve user experience, remember preferences, and analyse website traffic. You may choose to disable cookies through your browser settings, although certain website features may not function properly.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders and provide customer support

• Comply with legal, accounting, and tax obligations

• Resolve disputes and enforce our policies

10. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information where legally permissible

• Withdraw consent for marketing communications

Requests may be submitted using the contact information provided below.

11. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of such third-party sites.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.

Privacy Policy